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Concerns and Complaints

If you are unhappy with the care or treatment you have received, in the first instance, you should speak to your GP reception team.  If you feel you cannot do this, please contact NHS England on the contact details below.

NHS England
P.O. Box 16738
B97 9PT

Tel: 0300 311 22 33 (Monday to Friday 8:00 - 18:00, excluding English Bank Holidays)


For concerns relating to East Lancashire Hospitals, you should contact PALS (Patient Advice and Liaison Service).

Tel: 0800 587 2586




Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website